Chinni Charms

Legal

Privacy Policy

Last updated: 23 July 2026

This Privacy Policy explains how Chinni Charms(“we”, “us”) collects, uses, and protects your personal information when you browse our store and place an order. By using our website, you agree to the practices described here.

Information we collect

When you place an order or contact us, we may collect:

  • Your name
  • Phone and WhatsApp number
  • Delivery address
  • Email address (if you provide one)
  • Details of the items you order

We do not collect online payment details, because payment is arranged directly with you over WhatsApp — there is no online payment gateway on this site, and we do not offer Cash on Delivery.

How we use your information

  • To process, confirm, and deliver your orders
  • To contact you about your order by phone, WhatsApp, or email
  • To respond to your questions and provide customer support
  • To improve our products and service

Sharing your information

We share your details only as needed to fulfil your order — for example, with delivery partners such as India Post or courier services so your parcel can reach you. We do not sell or rent your personal information to anyone.

Data retention

We keep your order information for as long as needed to fulfil your order and to meet legal, accounting, or reporting requirements, after which it is removed or anonymised.

Your rights

You may ask us to access, correct, or delete the personal information we hold about you, or to stop contacting you. To make a request, reach us using the details below and we will respond within a reasonable time.

Cookies

Our website uses only the cookies and local storage needed for core features such as keeping items in your shopping cart. We do not use them to track you across other websites.

Grievance & contact

If you have any questions or concerns about your privacy, or wish to make a request about your data, please contact us:

Changes to this policy

We may update this Privacy Policy from time to time. The “last updated” date at the top of this page shows when it was last revised.